Data Deletion Instructions数据删除说明

Yuanyun Technology (圆蕴科技) gives both our business users and the end customers who message them a clear way to request deletion of their data. This page explains your options, including the automatic callback Facebook uses when someone asks Facebook to delete the data our app holds about them.

Quick summary

• Email us at potterhuhu@gmail.com to request deletion of your data; or
• Disconnect a channel you connected yourself in the app so that its new messages no longer come into your inbox, and to delete its access token (see section 2); for Pages our team connected for you, email us; or
• Remove our app (Roundluck) from your Facebook settings and ask Facebook to send us a data deletion request — Facebook then notifies us automatically via the Data Deletion Request Callback. Removing the app without that request stops our access but does not delete data already stored; email us for that.

1. Request deletion by email

Send an email to potterhuhu@gmail.com from the address associated with your account (or, if you are an end customer, describe the business you contacted and the channel you used). Please include:

1. A subject line of "Data Deletion Request".
2. Enough information for us to identify the data — for example, your account email, business name, or the connected Facebook Page / Instagram account / WhatsApp number.
3. A statement of what you would like deleted (your entire account, or specific data such as the messages for one channel).

We will verify the request and process it within a reasonable period (typically within 30 days), and we will confirm by email once it is complete. We may retain limited data where required by law or for security or backup purposes, as described in our Privacy Policy.

2. Disconnect a channel in the app (self-service)

For channels you connected yourself, the main account (or the sub-account that connected the channel) can disconnect the channel and delete its stored access tokens at any time. Pages that our team connected on your behalf can only be disconnected by us; email us (section 1). To disconnect a channel yourself:

1. Sign in at app.roundluck.com.
2. Go to AI Customer Service → Settings → Connected channels.
3. Select the Facebook Page, Instagram account, or WhatsApp number you want to remove.
4. Click Disconnect and confirm.

3. Remove the app and request deletion through Facebook (automatic callback)

If you remove Roundluck from your Facebook account's Settings & privacy → Settings → Business integrations (or Apps and Websites) and ask Facebook to send us a data deletion request, Facebook notifies us automatically through the Data Deletion Request Callback configured for our application:

https://app.roundluck.com/api/meta/data-deletion

This callback is handled automatically: when we receive it, we delete the access tokens and the conversations and messages (including the stored copies of attachments received through Meta that are still linked to them) of the Facebook and Instagram connections that user authorized and that are still in our system (including connections disconnected only by removing our app), and return a confirmation code so you can track the request. If you had disconnected a channel inside our platform (even if you connected it again later), the conversations received before the disconnection may not be matched; please email us (section 1). If you remove the app without requesting deletion, our access stops working and we mark the connections you authorized as disconnected, but data already stored is kept until you ask us to delete it (section 1).

If you connected an Instagram professional account by signing in with Instagram, you can also remove Roundluck in your Instagram settings (under apps and websites; the exact path depends on your version of Instagram) and request deletion there. That request is sent to us automatically and is handled in the same way as described above.

4. End customers

If you messaged a business that uses Yuanyun Technology and want your messages removed from their inbox, you can email potterhuhu@gmail.com, or contact the business directly. Because the business controls its own customer conversations, we may coordinate with that business to fulfil your request.

5. Ad accounts and advertising tools

If a Meta ad account is connected to your workspace, the main account holder can sign in at app.roundluck.com, open Ad Ledger and click Disconnect next to that ad account. We then delete the stored access token and stop retrieving data from that ad account immediately; ad performance figures already retrieved stay in your report history until you ask us to delete them (section 1). You can also remove our access to your ad account at any time in your own Meta Business Settings. Conversion events already sent to your Meta dataset are held by Meta under its own terms. To stop future conversion events, go to AI Customer Service → Settings → Meta conversion reporting (CAPI) and switch off Enable.